Return Policy
Return Policy
Thank you for shopping at vintagetee. We want you to be satisfied with your purchase. This Return Policy explains how returns, exchanges, and refunds are handled for orders placed on www.vintagetee.shop.
If you have any return or refund questions, please contact us at:
Customer Service Email: hkggygs@hotmail.com
1. Return Request Time Limit
Customers may request a return or exchange within 30 calendar days after the delivery date.
Return or exchange requests submitted after 30 calendar days may not be accepted, unless the product has a verified quality issue or the delay is caused by circumstances that we consider reasonable.
2. Return Eligibility
To be eligible for a return, the item must generally meet the following conditions:
The item must be unused, unwashed, unworn, and in its original condition;
The item must include original packaging, tags, labels, and accessories where applicable;
The item must not be damaged, stained, altered, washed, or affected by perfume, smoke, deodorant, makeup, pet hair, or other external conditions;
Proof of purchase, such as an order number or confirmation email, must be provided.
3. Different Return Rules for Different Product Types
Regular Apparel
Regular clothing items may be returned or exchanged within 30 calendar days after delivery, provided that they are unused, unwashed, and in original condition.
Vintage-Style, Limited, or Promotional Items
Vintage-style, limited-edition, sale, promotional, or discounted items may be eligible for return only if they are defective, damaged, incorrect, or significantly different from the product description.
Change-of-mind returns for these items may be refused or may be accepted only at our discretion.
Customized or Personalized Products
Customized, personalized, made-to-order, printed-on-demand, or specially modified products cannot be returned or exchanged unless they arrive defective, damaged, or incorrect.
Hygiene-Sensitive Items
For hygiene reasons, certain items such as underwear, socks, swimwear, masks, or other close-contact products may not be returnable unless they are defective, damaged, or incorrectly shipped.
Accessories
Accessories may be returned if they are unused, in original condition, and include all original packaging and parts. Damaged, used, or incomplete accessories may not be accepted.
4. Non-Returnable Items
The following items are generally not eligible for return:
Items returned after the 30-day return period;
Items that have been worn, washed, used, altered, damaged, or stained;
Items without original packaging, tags, or order proof;
Customized or personalized items, unless defective or incorrect;
Final sale items, unless defective or incorrect;
Gift cards, digital products, or downloadable items, if applicable;
Items returned without prior authorization from our customer service team.
5. How to Submit a Return or Exchange Request
To request a return or exchange, please email us at:
Please include the following information:
Your order number;
Your full name and contact email;
The item you wish to return or exchange;
The reason for the return or exchange;
Photos or videos if the item is defective, damaged, incorrect, or incomplete.
Our customer service team will review your request and provide return instructions if your request is approved.
Please do not send any item back before receiving return authorization and return instructions from us. Unauthorized returns may not be accepted or processed.
6. Return Shipping Costs
Return shipping costs depend on the reason for the return.
If the item is defective, damaged, incorrect, or missing parts due to our error, we will provide a reasonable solution, which may include replacement, refund, partial refund, or return shipping support.
If the return is due to customer reasons, including wrong size selection, wrong address provided by the customer, change of mind, or no longer wanting the item, the customer is responsible for return shipping costs.
Original shipping fees, customs duties, taxes, and handling fees are generally non-refundable unless the return is caused by our error.
7. Return Processing Time
After we receive the returned item, we will inspect it within 3–7 business days.
If the return is approved after inspection, we will process the refund or exchange according to the approved solution.
If the returned item does not meet our return requirements, we may refuse the refund or exchange. In such cases, the customer may be responsible for any additional shipping costs if the item needs to be sent back.
8. Refund Method and Refund Path
Approved refunds will be issued to the original payment method used for the order whenever possible.
For example:
If you paid by credit card, the refund will be returned to the same credit card;
If you paid through an online payment provider, the refund will be returned through the same payment channel;
If the original payment method is unavailable, we may contact you to arrange another reasonable refund method.
We do not normally issue refunds to a different person, account, card, or payment method for fraud-prevention and transaction-security reasons.
9. Refund Processing Time and Arrival Time
Once your refund is approved, we usually process the refund within 5 business days.
After we process the refund, the actual time for the money to appear in your account may vary depending on your bank, card issuer, or payment provider. In most cases, refunds may take 5–15 business days to appear in your account.
International refunds may take longer due to banking procedures, currency conversion, payment platform rules, or public holidays.
10. Exchanges
If you need a different size, color, or product, please contact us at hkggygs@hotmail.com.
Exchanges are subject to product availability. If the requested replacement item is not available, we may offer a refund, store credit, or another available product option.
Customers may be responsible for additional shipping costs for exchanges caused by customer reasons.
11. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 calendar days after delivery.
Please include:
Your order number;
Clear photos or videos of the product;
Photos of the package and shipping label;
A description of the problem.
After review, we may offer a replacement, refund, partial refund, or another reasonable solution.
12. Lost or Missing Packages
If tracking shows that the package was delivered but you did not receive it, please check with your local delivery company, neighbors, building management, mailbox, or parcel locker first.
If the package is confirmed lost during transit, we will review the case with the carrier and may offer a replacement or refund depending on the investigation result.
We are not responsible for packages lost due to incorrect or incomplete shipping addresses provided by the customer.
