Shipping Policy
Shipping Policy
This Shipping Policy explains how orders from vintagetee are processed and delivered.
Website: www.vintagetee.shop
Shipping Origin: China
Customer Service Email: hkggygs@hotmail.com
1. Shipping Coverage
We provide international shipping to customers worldwide where delivery service is available.
Delivery availability may depend on the destination country or region, local customs rules, logistics restrictions, carrier service availability, public holidays, weather conditions, and other factors beyond our control.
If we cannot ship to your address, we will contact you by email and may cancel and refund your order.
2. Order Processing Time
Orders are usually processed within 1–5 business days after payment confirmation.
Processing time may be longer during peak seasons, holidays, promotional events, product restocking periods, or when additional order verification is required.
Processing time is separate from shipping time.
3. Shipping Methods and Estimated Delivery Time
We may use international postal services, commercial express carriers, or cross-border logistics providers depending on your destination and the shipping method available at checkout.
Estimated delivery times are generally as follows:
Standard Shipping: approximately 7–20 business days after shipment
Expedited Shipping: approximately 5–12 business days after shipment, if available
Remote Area Delivery: may require additional delivery time
These timeframes are estimates only and are not guaranteed. Actual delivery time may vary due to customs clearance, flight arrangements, local delivery conditions, weather, public holidays, strikes, incorrect addresses, or other circumstances beyond our control.
4. Shipping Fees
Shipping fees may vary depending on the destination country or region, package weight, product type, order value, and selected shipping method.
The final shipping fee will be displayed at checkout before payment is completed.
We may offer free shipping promotions from time to time. Free shipping rules, minimum order amounts, and eligible destinations may vary by promotion.
5. Customs Duties, Taxes, and Import Fees
Orders are shipped internationally from China. Depending on your destination country or region, your order may be subject to customs duties, import taxes, VAT, clearance fees, or other local charges.
These charges are not included in the product price or shipping fee unless expressly stated at checkout.
Customers are responsible for complying with local import laws and paying any applicable customs duties, taxes, or fees required by their country or region.
We are not responsible for delays caused by customs clearance procedures.
6. Order Status
After your order is placed, it may go through the following stages:
Order Confirmed: Your order has been successfully placed.
Processing: We are preparing your item for shipment.
Shipped: Your package has been handed over to the logistics provider.
In Transit: Your package is moving through the delivery network.
Out for Delivery: The local carrier is preparing to deliver your package.
Delivered: The carrier has marked your package as delivered.
Exception: Delivery may be delayed or require action due to customs, address issues, failed delivery, or other reasons.
If you have questions about your order status, please contact us at hkggygs@hotmail.com.
7. Tracking Information
Once your order is shipped, we will provide tracking information when available.
Tracking updates may take several days to appear after shipment, especially for international packages. In some cases, tracking information may not update during customs clearance or while the package is in transit between countries.
You may use the tracking number on the carrier’s website or through the tracking link provided in your shipping confirmation email.
8. Delivery Address Requirements
Customers are responsible for providing a complete and accurate shipping address.
Please make sure your address includes:
Full recipient name;
Street address;
Apartment, unit, or building number, if applicable;
City;
State or province;
Postal code;
Country or region;
Correct phone number and email address.
We are not responsible for failed delivery, lost packages, return shipping costs, or additional fees caused by incorrect, incomplete, or outdated shipping information provided by the customer.
9. Address Changes
If you need to change your shipping address, please contact us as soon as possible at hkggygs@hotmail.com.
We cannot guarantee that address changes can be made after the order has been processed or shipped.
Once a package has been shipped, address changes may be limited or unavailable depending on the carrier.
10. Inspection and Signing for Delivery
When receiving your package, please check whether the outer packaging is seriously damaged, opened, wet, or otherwise abnormal.
If the package appears damaged, you may refuse delivery where allowed by the local carrier, or you may sign for the package and take clear photos or videos as evidence.
If the product inside is damaged, defective, incorrect, or missing, please contact us within 7 calendar days after delivery and provide photos or videos for review.
11. Failed Delivery and Refused Packages
If a package cannot be delivered because of an incorrect address, unavailable recipient, failure to pick up the package, refusal to pay customs duties or taxes, or refusal to accept delivery for reasons unrelated to product defects or our error, the customer may be responsible for shipping costs, return fees, customs charges, and other related costs.
If the package is returned to us, we may deduct applicable shipping and handling costs from any refund, where permitted.
If the package is destroyed, abandoned, or not returned by the carrier, we may be unable to issue a refund.
12. Shipping Delays
International shipping may be affected by customs inspections, logistics congestion, public holidays, weather, strikes, pandemics, security checks, incorrect addresses, or other events beyond our control.
We will do our best to assist customers with tracking and logistics inquiries, but we cannot guarantee delivery dates for international shipments.
